Effective Date: July 21, 2026
At All Well Online, we are committed to providing quality products and excellent customer service. Please read our return policy carefully before making a purchase.
Returns
We accept returns only for defective, damaged, or incorrect items delivered to the customer.
If you receive a defective or incorrect product, you may request a return within 7 days of the delivery date.
To be eligible for a return:
- The item must be returned within 7 days of delivery.
- The product must be accompanied by proof of purchase (order number or receipt).
- The item should include all original accessories and packaging where reasonably possible.
- The defect or damage must not have resulted from misuse, accidental damage, improper installation, or normal wear and tear.
Return Shipping
Customers are responsible for the cost of returning approved items to us using a courier or other agreed delivery service.
If we confirm that the product is defective or we sent the wrong item, we may reimburse the return shipping cost at our discretion.
Non-Returnable Items
The following items cannot be returned unless they are defective or were supplied incorrectly:
- Products damaged after delivery due to misuse or negligence.
- Personal care and hygiene products that have been opened or used.
- Items marked as non-returnable or final sale.
- Products without proof of purchase.
Refunds and Replacements
Once we receive and inspect the returned item, we will notify you of the outcome.
If the return is approved, we will either:
- Replace the defective product with the same or a similar item (subject to availability), or
- Issue a refund using the original payment method where appropriate.
Refunds, where approved, are typically processed within a reasonable time after inspection.
How to Request a Return
To request a return:
- Contact our customer support within 7 days of receiving your order.
- Provide your order number, a description of the issue, and clear photos of the defective or incorrect product.
- Wait for return instructions before sending the item.
Returns sent without prior approval may not be accepted.
Contact Us
If you have any questions about this Return & Refund Policy or need assistance with a return request, please contact our customer support through the contact details provided on our website.
